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Welcome to the FAQs page! We've compiled answers to common questions to help you understand our products and services better. If you can't find what you're looking for, please don't hesitate to contact us at [[email]] or [[phonenumber]].

Frequently asked questions

Here you will find answers to frequently asked questions about globalmatrixcorepublication and our products. We aim to provide clear and concise information to help you make informed decisions.

Who are you hoping to help with the information on this FAQs page?

We’re mainly speaking to:

School leaders and teachers who need clear answers about age levels, curriculum fit, formats, and how digital licenses work.

Churches and ministries who want to know what’s in the Faith Tales Publication™ line, how biblical it is, and how they can use it in services, kids’ programs, and small groups.

Publishers and education providers who are assessing whether our catalog and systems are robust enough to plug into their own channels.

Parents, homeschoolers and carers who just want to know, in plain language, what they’re buying and how it will arrive.

If you’re responsible for choosing resources for a school, church, family, or publishing program, this page is designed to give you straight answers quickly so you can make a confident decision without having to dig through fine print.

What exactly do I get for my money?

People are tired of vague promises: they want to know formats and contents up front.

Our answer: Each product clearly lists its components – for example: Teacher Guide (PDF) + Student Workbook (PDF) + Storybook (PDF/EPUB) + basic assessments. No hidden surprises.

How would you describe the way you talk to your customers?

The way we talk to customers is friendly, direct, and professional – no fluff, no games.

We aim to be:

Helpful and practical – giving clear answers, concrete next steps, and honest limits instead of vague promises.

Respectful and down-to-earth – we know teachers, pastors, parents, and publishers are under pressure, so we keep the language plain and the expectations realistic.

Straightforward and honest – if something is still in development, we say so. If a resource is best suited to a certain age group or context, we say that too.

The goal is simple: you should feel like you’re dealing with a calm, competent partner who values your time, tells you the truth, and helps you make a clear decision without any hard sell.

What are the top questions or worries your customers usually have before buying your products?

The main questions and worries people have before buying are pretty consistent:

“Is this actually faithful to the Bible / accurate to the subject?”

Schools and churches don’t want to spend money on something they have to “fix” later. The concern is: Will I have to rewrite this?

Our answer: Faith Tales stays anchored to Scripture, and our STEM/space/wildlife content is written to respect real facts and curriculum expectations. If it’s a Bible story, it’s treated as a Bible story. If it’s science, it’s treated as science.

“Is this the right level for my students / kids?”

Teachers and parents worry they’ll buy something that’s either too babyish or too advanced.

Our answer: Everything is age-banded (Kids / Teens / Adults / Seniors) with clear notes on who it’s for and how it can be used (RE lesson, reading text, devotional, project work, etc.).

“How do I actually use this in a real classroom, service, or home?”

The worry is buying something pretty that sits in a folder and never gets used.

Our answer: Packs are built for plug-and-play use – with suggested lesson flows, discussion questions, and simple activity ideas so you can drop them straight into RE, English, Science/STEM, assemblies, small groups, or family devotions.

“If something goes wrong, will I be stuck?”

People want to know they won’t be ignored if files don’t work or they bought the wrong thing.

Our answer: Most products are digital and non-returnable in the traditional sense, but if there’s a genuine issue (wrong files, corrupted downloads, or a clear mismatch with the description), we’ll work with you to fix it – with corrected files, or where appropriate, a refund or credit.

In short, customers want to know: Is it faithful/accurate? Is it the right level? What exactly do I get? Will it actually work in my context? And if something goes wrong, will you deal with it like an adult?

What makes your products stand out, and how do they make your customers' lives better?

What makes them stand out:

Structured, not random. Everything sits on one disciplined framework – A4 landscape, image-left / text-right, age-banded (Kids / Teens / Adults / Seniors), with clear formats: storybook, teacher guide, workbook, assessments. You know what you’re getting every time.

Bible means Bible, science means science. Faith Tales stays anchored to Scripture; STEM/space/wildlife titles are written to respect real facts and curriculum expectations. No sloppy theology, no lazy pseudo-science.

Built for multi-format use. Each title is designed to move cleanly into print/PDF, EPUB, classroom packs, read-aloud sessions, and video read-throughs. You’re not buying a dead-end book; you’re buying a flexible asset.

Serious visual design. Clear layouts, strong imagery, and consistent styling across lines. It looks like something you’re not embarrassed to put in front of students, parents, or a congregation.

How it makes your life better:

Less prep, more teaching. You’re not reinventing the wheel every week. Story + questions + activities + basic assessments come as a package, so you can focus on delivery, not content creation.

Confidence in what you’re handing out. You don’t have to pre-screen every page or rewrite half the material. You can hand it to a teacher, leader, or parent and know it’s aligned with the brief.

Scales across your context. The same storyworld can appear in a kids’ class, a teen lesson, an adult small group, or a school unit, without everything feeling disjointed. One line, multiple levels, same backbone.

In plain terms: our products stand out because they’re disciplined, trustworthy, and ready to use. They reduce your workload, protect your reputation, and give you resources you can deploy with a clear conscience.

Still have questions?

If you didn't find the answer you were looking for, don't hesitate to reach out! We're here to help.

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